शुल्क वापसी की नीति

We have a return policy, which means you have after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Sindhikachri.com offers a 24 hours [full money back/ Product replacement guarantee] (T&C Applied) to its customers who are dissatisfied with the services or the Products for any reason. The customer needs to raise the request with our Customer Service Team on Whatsapp : 098556 37880 with complete details like Order Id, Concern, Invoice Copy, and Product Photo within 24 hours from the time of delivery of the product(s).

To start a return, you can contact us at info@sindhikachri.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We support the customer to review the listing before making the purchase. In case the customer orders wrong item, sindhikachri.com shall not be entitled to initiate any return or refund.

Buyer is solely responsible for Completeness & Correctness of the Shipping Address, PIN Code, Email Id & Mobile Number provided by him/her during raising the Order. Sindhikachri.com shall not be held responsible for Refund/Replacement, in absence of the same.


Buyer must provide only that Mobile Number which is in working condition and on which Buyer can immediately be reached in case of any urgency during delivery of courier. Buyer must also Pick Calls or Call Back from that Number, when called. Buyer must also check & reply the Email/SMS/WhatsApp based communications made & Track the Courier Online. Sindhikachri.com shall not be held responsible for Refund/Replacement, in absence of the same.

You can always contact us for any return question at info@sindhikachri.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

COD based Orders can’t be cancelled in between, else Buyer gets blacklisted from Ordering any further.

Once you request the cancellation of prepaid order, it takes 2 -3 business days to cancel the order. We will share the coupon of same amount with you that can be used to buy any item on our website with in a month. Kindly note that Coupon can only be used on Sindhikachri.com.com website, and with in the span of a month of issuing the coupon. The coupon does not get renewed if un-utilized. 


What are the Cancellation Charges?

There are no cancellation charges. You can buy another product in that amount with in a month. However, the coupon is issued only once, and it is non-transferable.

For National Couriers, In case the product has already been shipped, then the Courier Cost of Rs 80 per 500 Grams on both sides (going + return back) = Rs 160 would be charged from Customer over and above the other overhead Costs.

For International Couriers, Actual Shipment cost would be deducted over and above the other overhead Costs.

The actual refund in your account happens as per the payment mode you used. We only take the responsibility till initiating the refund, and providing you the refund proof. For actual refund timelines, you need to follow-up with your bank, or the mode through which you made the payment. 

Refund will be made to the same account through which the payment was made. However, we shall not be liable for payment of any interest thereon.

 

How will I receive my Refund?

If the payment was made by Credit Card or Net-Banking, we can either issue sindhikachri.com Credits or reverse credit to the Credit Card or credit to your account. Sindhikachri.com Credits can be utilized on a future purchase on the website. If the payment made by Cash on Delivery, we can either issue sindhikachri.com Credits or Bank Transfer.


How long will the refund process take?

Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

Refund Method Refund Receipt Time (After Initiation)

Sindhikachri.com Credits - 3 business days Refund Receipt Time (After Initiation)

Bank Transfer/NEFT - 1-3 business days

Debit Card/Credit Card - 5-7 business days

Credit Card 5-7 business days

For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank.

Refund Ratio:  Total paid amount will be refunded if products are in unused condition

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. There are two modes of refund: sindhikachri.com Wallet – If you choose this option, the amount will be added to your sindhikachri.com Wallet in the ‘store credit’ component. Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, sindhikachri.com will complete the cancellation and initiate the refund, depending on your preference.