What is the pickup process? Why I have been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received by email In case we can’t pick up the item from your location, you can ship it back to the company.
I was supposed to receive my refund by now but I haven’t. What do I do?
We update our customers through emails at every step of the returns process so please for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.